Returns & Exchanges Policy

30-Day Size Exchange Policy

We want you to feel comfortable in your Wooby clothing. If the size isn’t quite right, you can request one size exchange within 30 days of receiving your order.

Exchange eligibility

To qualify for a size exchange:

  • Contact us within 30 days of delivery.
  • The item must be unworn, other than trying it on for size.
  • The item must be unwashed, undamaged and in its original condition.
  • The exchange must be for another size of the same design and product type.
  • Only one size exchange is available per order.
  • Proof of purchase is required.

Size exchanges are subject to the replacement size being available.

How to request an exchange

Email support@wooby.com.au with:

  • Your order number.
  • The item you would like to exchange.
  • The replacement size you need.

Please wait for confirmation and return instructions before sending the item.

Return postage

You are responsible for the cost of returning the original item to Wooby. We recommend using tracked postage, as we cannot accept responsibility for parcels that do not reach us.

Once the returned item has been received and approved, Wooby will cover standard Australian postage for one replacement item.

Express and international replacement postage may incur an additional charge.

Made-to-order replacements

Wooby products are made to order. Your replacement will need to be produced after the returned item has been inspected, so normal production and delivery times will apply.

Items that cannot be exchanged

We cannot accept a size exchange if:

  • The request is made more than 30 days after delivery.
  • The item has been worn beyond trying it on.
  • The item has been washed, marked, damaged or altered.
  • The customer wants a different design or product type.
  • A size exchange has already been provided for the order.
  • The item was marked as final sale when purchased.

If the requested size is unavailable, we will contact you to discuss the available options.

Faulty, damaged or incorrect items

This size-exchange policy is separate from returns involving faulty, damaged or incorrectly supplied products.

If your order arrives faulty, damaged, incorrect or materially different from its description, please contact us at support@wooby.com.au with your order number and photographs of the issue.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.